Need help understanding how the "Manual Approver(s)" work in Flow Designer.

[Jessica28]

Hello,

In the Flow Designer, within the "Ask For Approval" action, I added the manual approver as shown.

My expectation is that, through this setup, anyone supporting this RITM would find an option within the RITM to manually include approvers.

I confess that after manually adding an approver, the state shows "Not Yet Requested" instead of "Requested." Could someone please help with an explanation?

Thank you

[James Chun]

Hi @Jessica28 ,

I believe this is the expected behaviour, please refer to the documentation

https://docs.servicenow.com/bundle/vancouver-build-workflows/page/administer/service-administration/...

Thanks

[Jessica28]

Hi @James Chun 

Thank you for providing the link. However, could you please explain the method used to change the state to 'Requested'?  

[James Chun]

No worries, you can change the state from either the Related List, OR

open the approval record and change the state from there.

Hope it helps!

Cheers

[Jessica28]

Hi @James Chun 

After manually adding the approver, is it possible to automatically set the state to 'Requested' so that an email can be sent to the approver, requesting approval action? or what other methods can be use beside the one you suggested.