Need help understanding how the "Manual Approver(s)" work in Flow Designer.

[Jessica28]

Hello,

In the Flow Designer, within the "Ask For Approval" action, I added the manual approver as shown.

My expectation is that, through this setup, anyone supporting this RITM would find an option within the RITM to manually include approvers.

I confess that after manually adding an approver, the state shows "Not Yet Requested" instead of "Requested." Could someone please help with an explanation?

Thank you

[James Chun]

Hi @Jessica28 ,

You can write a custom Business Rule which would automatically change the state to 'Requested' for a manual approver. You can find an example from the previous discussion here: https://www.servicenow.com/community/developer-forum/manually-added-approval-state-in-requested-item...

However, I do not recommend this approach as this may impact OOTB processes and impose technical debt. 

Instead, would it be possible to remove the manual approver completely and automate the process? Surely, when you assign an approver, there is a reasoning/process behind it. If so, we should be able to automate it.

Thanks

[Jessica28]

@James Chun 

Thank you for the suggestion. I will take it into consideration.