Need help with a report for open RITM with all closed tasks
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‎06-05-2025 08:54 PM
Hi Team,
Can somebody help creating a report to fetch the open RITMs with all their respective tasks being closed? I saw number of solutions here already, but they don't seem to work.
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‎06-09-2025 02:11 AM
And if not possible through sc_req_item table, is there way to achieve this using sc_task table?
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‎06-09-2025 02:22 AM
with report_admin role you should be able to configure it easily
what's the limitation you are talking about?
Create Report on sc_req_item table
Give Condition as State [IS] Open
Then you can use Related List Conditions for Catalog Task and Select the state
sharing a link where I shared solution using script include
Report on all Open RITMS but all the related sctasks are closed
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader