The CreatorCon Call for Content is officially open! Get started here.

Need help with a report for open RITM with all closed tasks

shantanudes
Tera Contributor

Hi Team,

Can somebody help creating a report to fetch the open RITMs with all their respective tasks being closed? I saw number of solutions here already, but they don't seem to work.

6 REPLIES 6

shantanudes
Tera Contributor

 And if not possible through sc_req_item table, is there way to achieve this using sc_task table?

Ankur Bawiskar
Tera Patron
Tera Patron

@shantanudes 

with report_admin role you should be able to configure it easily

what's the limitation you are talking about?

Create Report on sc_req_item table

Give Condition as State [IS] Open

Then you can use Related List Conditions for Catalog Task and Select the state

AnkurBawiskar_0-1749460951478.png

 

 

sharing a link where I shared solution using script include

Report on all Open RITMS but all the related sctasks are closed

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader