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Need help with allowing users with roles to be able to submit a ticket in a record producer.

John Clyde Ap_a
Giga Expert

Hello I have this record producer. I am currently impersonating a user with a role "cafe user" but I cannot seem to submit a ticket,

find_real_file.png

Because when I do submit it, it just says "Requested record not found".find_real_file.png

There is also no submitted record in the table. 

I have tried it as a sys admin user and I can submit a ticket just fine. Is there a config I need to edit to allow specific roles to be able to submit tickets and they can be able to view their requests?

1 ACCEPTED SOLUTION

John Clyde Ap_a
Giga Expert

Thread closed: 

Fixed it by rechecking the ACL's and adding the role to be able to read it, not just create/write.

find_real_file.png

View solution in original post

5 REPLIES 5

John Clyde Ap_a
Giga Expert

Thread closed: 

Fixed it by rechecking the ACL's and adding the role to be able to read it, not just create/write.

find_real_file.png