Need help with allowing users with roles to be able to submit a ticket in a record producer.

[John Clyde Ap_a]

Hello I have this record producer. I am currently impersonating a user with a role "cafe user" but I cannot seem to submit a ticket,

Because when I do submit it, it just says "Requested record not found".

There is also no submitted record in the table. 

I have tried it as a sys admin user and I can submit a ticket just fine. Is there a config I need to edit to allow specific roles to be able to submit tickets and they can be able to view their requests?

[Vasantharajan N]

Please check whether the user has permission to create record on the table that the record producer is trying to create the record.

if not, then add the ACL to provide permission to the role.

[John Clyde Ap_a]

I have added ACL roles but it is still the same. 

For reference this is where I added the roles..

One for write

Another for Create

[The SN Nerd]

There could be an error in your record producer script, preventing the record from being created.
Can you share your code?

[John Clyde Ap_a]

Hello Paul,

When I am impersonating as the sys admin and try to submit a record, it just works fine and the record is also created, it's only for when I impersonate a user who has another role that was given permission to create/submit records in my ACL that for some reason  I cannot submit a record/ticket in a record producer.

I only have a few scripts but here are them:

A custom with label variable field with a widget attached to it. This is mainly its script. It works well and no errors have shown so far.

Does it have something to do with my ACL?

For reference this is the config of my ACL, when a user submits a ticket, the data will be sent to that specific table(Cafe Order) so I added the roles so they can have permission to create records.