Need help with inbound action script - Email to Close case if accept in subject

[Hari7]

I have a requirement to update the HR Case based on the reply received and change its status to Closed or WIP.

When the case is set to Awaiting Acceptance, we are sending email notification with 2 options, accept and reject.

When the user selects Accept, email will be sent with the subject "accept" and if they click on reject, email subject will be "reject".

Based on the options, case has to be set to "Closed completed" for Accept and WIP for Reject.

Please help with how to get this done on the inbound action.

I created Flow Designer for this logic but it didnt work. 

Flow Trigger

Flow Execution:

[AnveshKumar M]

Hi @Hari7 

You said, your flow didn't worked. You mean the flow didn't triggered at all OR the flow triggered but the case is not getting updated?

Share your flow screenshots of possible.

[Hari7]

Flow did not trigger at all. So, in simple, the flow is not executed when the mail was received. I have updated the flow trigger screenshot.

[Vamsi G]

Hello HARI,

Define and Update the trigger conditions based on your requirements, so the case will be changed as expected.

[Hari7]

Hi Vamsi,

This is my trigger condition in the flow and it didnt work. Email is received but the flow is not executed.