Need help with PA reporting

[vidhya_mouli]

We need to create a report to all the cases last updated by the customer. How can I do this in PA analytics? 

[Aditya_hublikar]

Hello @vidhya_mouli ,

You can refer this thread to start with PA :

https://www.servicenow.com/community/platform-analytics-articles/getting-started-with-platform-analy...

If this helps you then mark it as helpful and accept as solution.

Regards,

Aditya

[Tanushree Maiti]

Hi @vidhya_mouli 

First Starts with Servicenow University course:

• Platform Analytics (PA) Fundamentals 
• Platform Analytics (PA) Advanced 

Then check

• ITSM Platform Analytics and how to address reporting
• Platform: Platform Analytics || Knowledge & Troubleshooting Resources
• Platform Analytics Welcome Guide
•  

[Tanushree Maiti]

Hi @vidhya_mouli 

Also check-

https://www.youtube.com/watch?v=3HpM48NC7fM&t=12s

ServiceNow - Creating Advanced Report - Part2 (Report Ranges)

https://www.youtube.com/watch?v=lbUyO1stdMc

[vidhya_mouli · Accepted solution]

Did this by creating a custom field which is updated by the role of the person who did it. And used it in the report.