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My library Knowledge Sources To Go is very popular, but it was intended mainly as a thematically grouped guide to standard sources and was provided by me as a PDF file. For certain topics, however, there is so much content that I can no longer include it in that document, as it cannot continue to grow forever.
For this reason, I have decided to handle such topics in individual community articles like this one instead.
What is Platform Analytics?
Platform Analytics is a comprehensive analytics solution introduced by ServiceNow in the Tokyo release, designed to centralize performance analytics, user experience analytics, and reporting in one location. It provides a unified experience for actionable analytics and reporting, allowing users to create proactive data visualizations, monitor user interactions, and track key performance indicators (KPIs). This capability, built into the Now Platform, enables organizations to improve business performance, enhance user experiences, and deliver proactive insights. Platform Analytics offers features such as configurable workspace dashboards, data visualizations, and process mining capabilities, helping businesses uncover trends, optimize services, and make informed decisions. As ServiceNow plans to phase out traditional Core UI reports and dashboards by the Zurich release in 2025, Platform Analytics is set to become the default analytics solution for all ServiceNow implementations.
Entry point to the official product information pages.
Entry point to the official product documentation
Trainings & Courses
Attend Platform Analytics Overview to learn about performance optimization solution of ServiceNow which helps reduce costs, identify bottlenecks, and improve the efficiency of your processes and services.
Platform Analytics Fundamentals
In this self-paced technical training, course attendees learn to manage and optimize the performance of their business processes and services. The course guides learners through enabling best practice content, analyzing visualizations to spot early trends, and configuring metric-rich dashboards. This course is a mix of on-demand lecture and self-paced hands-on experiences.
Platform Analytics Fundamentals Review
Review the basic concepts delivered in the Platform Analytics Fundamentals course
This on demand training builds upon the knowledge obtained in the Platform Analytics Fundamentals course, formerly known as Performance Analytics (PA) Fundamentals. Through a combination of lectures and labs, learners will apply advanced data visualization technique and dashboard features in KPI Details, Platform Analytics, and application administration skills to take historic trends and measurements to the next level.
Get Started with Platform Analytics Workspace
Discover Platform Analytics Workspace to enhance KPIs and business data.
Articles & Blog Posts
2025-03-17 by @Dan_Kane
Moving from Classic/Core UI reporting to Platform Analytics - suggested migration path
This is a reference guide to use in planning your migration from Core UI (or Classic) reporting and dashboards to Platform Analytics experience. This is an ongoing work in progress and will be updated frequently.
Videos & Podcasts
2022-10-06 by Justin Meadows
Series of small videos about different aspects regarding the new dashboards in the Next Experience UI.
2022-10-24 by ServiceNow Community
In-line Dashboard Editor for Next Experience Dashboards
New in Tokyo, this session covers the new In-line Dashboard Editor for Next Experience dashboards. Using the Platform Analytics Center, you can create dashboards with data visualizations and filters and share them with other users. Dan Kane from the Platform Analytics and Reporting team joins this session to walk through an overview of features and provides a demo.
2023-12-06 by ServiceNow Community
How to ...
- Select a Data Source?
- Share a Dashboard?
- Share a Data Visualization?
- Export a Data Visualization?
- Select an Analytics Chart?
- Use Charting Options?
- Use Charting Styling?
2023-12-07 by ServiceNow Community
What will happen after migration to my ...
- Dashboards?
- PA Indicators and Data Collections?
- PA Widgets?
- PA Reports?
- Navigation?
- KPI Exploration?
2024-01-23 by ServiceNow Community
What is ...
- KPI Details & Signals?
- the Visualization Designer?
- the Dashboard In-Line Editor?
- In-line Editor Dashboard vs Technical Dashboard?
- Data Snapshots?
2024-01-25 by ServiceNow Community
Platform Analytics "Enablement & Collateral"
Our focus in this session was on a comprehensive review of the existing enablement resources and collateral, coupled with an exciting reveal of what was new for 2024. This session was designed to equip participants with the essential knowledge and tools for a successful year ahead in the Platform Analytics Experience.
2024-02-24 by ServiceNow Community
How to Use the Migration Center
As of Washington, we deliver a migration tool to move your analytics data (content being "reports, PA widgets, Interactive filters, and dashboards" from CoreUI) to our Platform Analytics experiences into filters, data visualizations, and dashboards. During Washington and Xanadu this all be an opt-in capability. Through current plans, in Zurich, we will automatically move your content to Platform Analytics upon upgrade.
2024-03-06 by ServiceNow Community
Improve Dashboard Performance with Dashboard Caching
We invited you to attend our Platform Analytics Academy on "Improve Dashboard Performance with Dashboard Caching". This enlightening presentation unveiled the latest advancements in In-line dashboard functionality, specifically designed to enhance the speed and efficiency of comprehensive dashboards through the strategic application of caching techniques.
2024-03-26 by ServiceNow Community
We invited you to join us at our Platform Analytics Academy on March 20th, 2024, for an informative session on the Platform Analytics Migration Center. This session covered the essential process of migrating your Core UI data to Platform Analytics, which included the transition of your existing dashboards, reports, interactive filters, and Performance Analytics widgets.
2024-04-03 by ServiceNow Community
We invited you to our "Ask the Experts" session at the Platform Analytics Academy on April 3rd, 2024. Known for their rich content, these sessions included engaging Q&As with our Platform Analytics Experts. Attendees were encouraged to submit questions promptly for tailored answers, enhancing their understanding of Platform Analytics in a professional, interactive setting.
2024-04-18 by ServiceNow Community
This session focused on how Proactive Analytics can automate the extraction of insights from your workflows. Participants learned how to set up notifications on their Platform Analytics dashboards to inform them about important changes and events in their processes. It was an ideal session for those interested in understanding more about how Proactive Analytics works and its benefits.
2024-06-12 by ServiceNow Community
Crafting Insights with UI Builder
Thank you for joining us for an in-depth session on building Data Visualizations and Dashboards using UI Builder. This Academy session was perfect for those seeking enhanced control and customization options for their Platform Analytics Dashboards.
2024-06-26 by ServiceNow Community
This session focused on Platform Analytics Filters, offering both a discussion and a live demonstration. Whether participants were new to Platform Analytics or looking to deepen their understanding of Filters, this session was designed for them.
2024-07-10 by ServiceNow Community
We tailored our Platform Analytics Academy session specifically for our valued customers, providing a unique opportunity to address all their Platform Analytics questions. Participants engaged with one of our Platform Analytics Experts, who could answer queries live or via chat. Whether attendees had specific questions or wanted to listen in, this session was designed to enhance understanding and mastery of Platform Analytics. It was an invaluable chance to connect with experts and elevate their skills!
2024-07-24 by ServiceNow Community
Building Formula Indicators (Use Cases)
In this session, we delved into real-world use cases to guide you through the intricacies of Formula Indicators in Platform Analytics. Whether you used Formula Indicators regularly or were looking to gain deeper insights, this session was tailored for you. Check out this opportunity to enhance your expertise and leverage Formula Indicators to their fullest potential!
2024-08-08 by ServiceNow Community
Exporting Visualizations in Platform Analytics
We held an insightful and dynamic session on Exporting Visualizations in Platform Analytics. The event showcased the advanced exporting capabilities within Platform Analytics, providing attendees with the knowledge to elevate their organization's performance. This opportunity helped enhance skills and drive excellence within teams.
2024-08-21 by ServiceNow Community
What's new in the Xanadu Release for Platform Analytics
We held an enlightening session where we unveiled the latest information about the ServiceNow Xanadu release for Platform Analytics. The session provided a comprehensive overview, including live demos, showcasing the exciting new features and improvements in the Xanadu release. Attendees gained valuable insights and prepared for the upcoming advancements in their ServiceNow experience. Whether updating skills or staying informed, this event was a must-attend for anyone invested in the Platform Analytics landscape, offering a unique opportunity to stay ahead and excel in the field.
2024-09-05 by ServiceNow Community
We held an exciting Platform Analytics: Analytics Generation Academy session on September 4th, 2024. Participants discovered how to harness the power of Analytics Generation to create Platform Analytics artifacts directly from conversational interactions. The session featured essential content and an in-depth demo of this cutting-edge functionality in the ServiceNow Xanadu release. Attendees had the opportunity to elevate their analytics capabilities with this innovative tool!
2024-11-04 by ServiceNow Community
Platform Analytics "Before & After"
In this session, we walked through common creation tasks familiar with Performance Analytics and demonstrated how to replicate them in Platform Analytics. It was a great opportunity to learn how to transition existing analytics workflows and optimize them within the Platform Analytics framework. For those looking to make a smooth shift, this session provided the practical guidance needed.
2024-11-15 by ServiceNow Community
Platform Analytics Filters "Deep-Dive"
Thank you for joining us for the Platform Analytics Academy session on November 13, 2024, at noon Eastern! This time, we dove deep into Platform Analytics Filters—a valuable session for both newcomers and experienced professionals looking to enhance their expertise. We hope you enjoyed this opportunity to expand your knowledge and master Platform Analytics Filters!
2025-02-10 by ServiceNow Community
Accessibility in Platform Analytics
In this session, we covered Accessibility 101, WCAG, and Section 508 standards, and showcased ServiceNow's latest accessibility features through a live demo. If you missed it, this video offers valuable insights for creating a more inclusive future, whether you're new to accessibility or looking to deepen your knowledge. Watching this session will help you understand how accessibility can drive innovation and improve user experiences for all.
2025-02-19 by ServiceNow Community
Platform Analytics Migration Center
During this session, we discussed how the Yokohama release and the Platform Analytics Migration Center introduced enhanced capabilities that could be seamlessly migrated to Platform Analytics. Whether you were planning a migration, preparing for one, or simply looking to understand the benefits, this session provided key insights to help make informed decisions.
2025-03-24 by ServiceNow Community
Exporting in Platform Analytics - What's New in Yokohama
In this session we discussed and demoed the new Exporting features for Platform Analytics in the Yokohama release. It was a fantastic opportunity to explore the powerful new exporting capabilities for dashboards and data visualizations and to see them in action during a live demonstration. T
2025-03-24 by ServiceNow Community
Exporting in Platform Analytics - What's New in Yokohama
In this session we discussed and demoed the new Exporting features for Platform Analytics in the Yokohama release. It was a fantastic opportunity to explore the powerful new exporting capabilities for dashboards and data visualizations and to see them in action during a live demonstration. T
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