Now Assist in Vurtual Agant

t-takumi
Tera Contributor

2 hours ago

Like in the second image, 'Now Assist in Virtual Agent' doesn't show up in the list. Do you know what might be causing it? I compared the instance that's in the list with the one that doesn't show up, so I think the plugin is probably there.
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Tanushree Maiti
Tera Patron

2 hours ago

Hi @t-takumi 

 

Check these KB/link if helps:

https://www.servicenow.com/community/now-assist-forum/not-seeing-now-assist-in-virtual-agent-default...

https://www.servicenow.com/community/now-assist-forum/i-cannot-find-now-assist-panel-platform-defaul...

KB2059211 Issue with Now assist with virtual agent "Assistants" - Not able to select choices from di... 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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t-takumi
Tera Contributor
In response to Tanushree Maiti

29m ago

Thank you. It's useful for me.
Not seeing now assist in virtual agent default and... - ServiceNow Community
Do I need to install this? Or is it something that's already installed?
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