Like in the second image, 'Now Assist in Virtual Agent' doesn't show up in the list. Do you know what might be causing it? I compared the instance that's in the list with the one that doesn't show up, so I think the plugin is probably there.
Thank you. It's useful for me.
Not seeing now assist in virtual agent default and... - ServiceNow Community
Do I need to install this? Or is it something that's already installed?
