Need Help with Processing Script for RITM Cancel UI Page

[Brett14]

All,

I have a requirement to add a cancel UI Action button to the RITM form that will open a window so that users can input cancel comments/reasons.   Which I created and it works except for the Processing Script section of the UI Page.

I need the Processing Script to change the state & stage fields of the RITM and update the form.   Which doesn't work at the moment.   I have pasted my UI Page code below:

Any suggestions will help out.   I haven't had to create many UI Pages within ServiceNow so I am a little stuck...

UI Page

HTML Section:

Client Script Section:

Processing Script Section:

[Brett14]

Hi Chuck,

I had to create a script include and then call it from the Client Script Section of the UI Page.   I was able to get things working once I did that.

Thanks for your replies and suggestions.

[Brett14 · Accepted solution]

Adding Script Include for anyone that runs past this post

Scrip Include:

Make sure you mark client callable

var cancelComments = Class.create();

cancelComments.prototype = Object.extendsObject(AbstractAjaxProcessor, {

cancelRITMComments: function(){

  var sc_req_item_sys_id = this.getParameter('sysparm_sys_id');

  var close_comments = this.getParameter('sysparm_close_comments');

  var gr = new GlideRecord("sc_req_item");

  if (gr.get(sc_req_item_sys_id)) {

  gr.state = 4;

  gr.close_notes = close_comments;

  gr.stage = 'Request Cancelled';

  gr.update();

  }

  return true;

  },

  _privateFunction: function(){ // this function is not client callable

  }

});

UI Page Client Script (update):

function validateComments() {

  //This script is called when the user clicks "OK" in the dialog window

  //Make sure there are comments to submit

  var comments = gel("dialog_comments").value;

  comments = trim(comments);

  if (comments == "") {

  //If comments are empty, alert the user and stop submission

  alert("Please enter your comments before submitting.");

  return false;

  }

  var ritm_sys_id = gel("sc_req_item_sys_id").value;

  var ajaxHelper = new GlideAjax('cancelComments');

  ajaxHelper.addParam('sysparm_name', 'cancelRITMComments');

  ajaxHelper.addParam('sysparm_sys_id', ritm_sys_id);

  ajaxHelper.addParam('sysparm_close_comments', comments);

  ajaxHelper.getXMLAnswer(function(){

  GlideDialogWindow.get().destroy();

  });

HTML Section of UI Page (update):

<g:evaluate var="jvar_ritm_sys_id" expression="RP.getWindowProperties().get('sys_id')" />

<input type="hidden" name="sc_req_item_sys_id" id="sc_req_item_sys_id" value="${jvar_ritm_sys_id}"/>

<input type="hidden" name="selection_result" id="selection_result" value=""/>