Need Help with Script

SandeepKSingh · ‎08-29-2024

Hi All

My requirement is if logged in user has ITIL admin role then inactive incident will be shown otherwise it will be hidden.

Ravi Gaurav · ‎08-29-2024

Hi @SandeepKSingh

I guess you can go with both ACL and Query BR .. By checking the condition as :-

Query :-Condition ==>

Script :--->

Using ACL
Write Table.None ACL on incident table to allow only ITIL admin to see inactive incident as below :

Hi @Mark Roethof you can suggest which one is suited ?

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If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/

View solution in original post

Mark Roethof · ‎08-29-2024

Hi there,

Please share what you tried already and where you are stuck.

Kind regards,

Mark Roethof

Independent ServiceNow Consultant

10x ServiceNow MVP

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SandeepKSingh · ‎08-29-2024

I am confused what to try query BR or ACL .

Ravi Gaurav · ‎08-29-2024

Hi @SandeepKSingh

I guess you can go with both ACL and Query BR .. By checking the condition as :-

Query :-Condition ==>

Script :--->

Using ACL
Write Table.None ACL on incident table to allow only ITIL admin to see inactive incident as below :

Hi @Mark Roethof you can suggest which one is suited ?

--------------------------------------------------------------------------------------------------------------------------

If you found my response helpful, I would greatly appreciate it if you could mark it as "Accepted Solution" and "Helpful."
Your support not only benefits the community but also encourages me to continue assisting. Thank you so much!

Thanks and Regards
Ravi Gaurav | ServiceNow MVP 2025,2024 | ServiceNow Practice Lead | Solution Architect
CGI
M.Tech in Data Science & AI

 YouTube: https://www.youtube.com/@learnservicenowwithravi
 LinkedIn: https://www.linkedin.com/in/ravi-gaurav-a67542aa/