Preventing Business Rule gs.addInfoMessage from Displaying on the Portal

[Lisa Goldman]

Hello,

We have used several gs.addInfoMessage() functions in our business rules, but we do not want these messages to appear on the portal. Can someone please provide suggestions?

Thank you

[Vrushali Kolte]

Hello @Lisa Goldman ,

You can prevent messages on portal using conditional statement like below -

if (gs.getSession().getClientData('glide.ui.session') !== 'Service Portal') {
    gs.addInfoMessage('Your message here');
}

If my answer solves your issue, please mark it as Accepted✔️ & Helpful👍!

[Amit Verma]

Hi @Lisa Goldman 

If I understood your requirement clearly, you want to restrict Info messages from all the Business Rules across the instance on the Service Portal. If yes, I don't think we have a direct solution to this available.

You can may be make the message available for a brief amount of time by manipulating the property "glide.service-portal.notification_timeout.seconds" or you need to go through all the BRs and either remove the info Messages or embed them under an if condition as suggested by @Vrushali Kolte 

Thanks and Regards

Amit Verma