Need help with UI Policy script using Glide Ajax

[Community Alums]

Hi Team,

I created one script include and one Ui Policy to make some fields readonly value false.

when i run the script include in backgroup script, it is giving me the correct values. but it's not working in UI Policy script:

Script Include:

var NRChangeUtils = Class.create();
NRChangeUtils.prototype = Object.extendsObject(AbstractAjaxProcessor, {
    getStdChgTempFields: function() {
        var sysId = this.getParameter('sysparm_sys_id');
        var chg = new GlideRecord('change_request');
        chg.addQuery('sys_id', sysId);
        chg.query();
        if (chg.next()) {
            var temp = new GlideRecord('std_change_record_producer');
            temp.addQuery('name', chg.std_change_producer_version.std_change_producer.name);
            temp.query();
            if(temp.next()) {
                var unqval = temp.getUniqueValue();
            }
			var rec = new GlideRecord('std_change_record_producer');
			if(rec.get(unqval)){
				var util = new StdChangeUtilsSNC();
				var opr = util._parseEncodedQuery(rec.template.template);
				return opr.names;
			}
        }
    },

    type: 'NRChangeUtils'
});

 UI Policy script:

policy condition is change type is Standard

in execute true used this:

function onCondition() {
    alert('ABC');
    var gr = new GlideAjax("NRChangeUtils");
    gr.addParam('sysparm_name', 'getStdChgTempFields');
    gr.addParam('sysparm_sys_id', g_form.getUniqueValue());
    gr.getXMLAnswer(response);

    function response(answer) {
        var allFields = g_form.getFieldNames();
        alert('DEF');

        for (var fieldName in allFields) {
            if (!answer.includes(fieldName)) {
                g_form.setReadOnly(fieldName, false);
                alert(fieldName);
            }

        }
    }

}

alert('ABC') is generating but alert ('DEF') is not generating.

Could anyone please fix my script?

Thanks,

Hari Kishan.

[Brad Bowman]

Use the UI Policy script in an onLoad or onChange Catalog Client Script instead, adding whatever trigger conditions to the script.

[kevinbruneau]

Hi Hari, did you find a solution for this? I am facing the same issue

[Vishal Jaswal]

Hello @kevinbruneau 

My recommendation would be to open a new community thread for the same and be as much as descriptive as possible and avoid sharing any personal/professional information in your post.

Some best practices are:
1. For asynchronous calls, Client script calling Script Include with Glide AJAX enabled checked is preferable.

2. When returung results from Script Include in such scnearios, then return String by using  .toString().