Need help with updating the Knowledge Search results view in NOW Experience

EricG
Kilo Sage

‎08-10-2023 01:29 PM

I've been looking around to where i can update or clone the "Knowledge Search Results" UI Page.

EricG_0-1691698238039.png

I'd like to be able to add the "Related Articles" or "Most Viewed" widget to this page. As well as add some additional fields to the results.

I don't think the kb_home page in Service Portal is the right one.

Where is the page and/or how can i customize the layout.

 

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Claude DAmico
Kilo Sage

‎08-10-2023 02:54 PM

I'm not aware of a way for you to accomplish your task outside of using a service portal.

 

I can't find anything specific for modifying the platform page. I've only ever found some of the components for displaying the articles themselves and the knowledge properties. The rest is core SN so restricted access.

Claude E. D'Amico, III - CSA

EricG
Kilo Sage
In response to Claude DAmico

‎08-11-2023 05:06 AM

Yeah - That is what I was afraid of.

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