Need help with User Criteria Script.

[Annie10]

Hello,

I really need someone to help me with this issue.  

1. Created User Criteria 

2.  I added the User Criteria to the Catalog Item under Available For:

3.  I impersonated an IT Service Desk Team and try to submit a request on behalf of someone, I'm getting "Item is unavailable for this user" and I can not submit the request.

4.  I would like only the members of IT Service Desk able to see and submit a request behalf of anyone.  Please help.  Thank you 

[Ravi Chandra_K]

Then it has to be mapped with scripts like BR

refer the below links:

https://www.servicenow.com/community/itsm-forum/how-to-set-quot-requested-for-quot-on-request-and-re...

https://www.servicenow.com/community/now-platform-forum/i-need-to-map-field-requestor-in-service-cat...

Please hit the thumb and Mark as correct based on Impact!!

Kind Regards,

Ravi Chandra

[Annie10]

@Ravi Chandra_K 

I don't know what and where I made a mistake, but it is not working:

Business Rule:

Variables:

[Annie10]

@Ravi Chandra_K 

I got it to works by using Flow Designer Action:

Many thanks to you for your time and effort.

[Ravi Chandra_K]

glad you resolved it. 

Kind Regards,

Ravi Chandra.

[Annie10]

Thank you for help resolving the error message