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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

UI Builder Essentials: Using the Attachment Component

Using the Attachment Component Table of Contents Step 1. Open UI Builder Step 2. Open Home Base Step 3. Add Attachment Component Step 4. Rename the Attachment Component Step 5. Configure Attachment Component Step 6. Conditi...

  • blog

Does ServiceNow prevents sending notification to self?

A RITM was created. A user belonging to a group, say, SNTech, includes 9 additional members, has updated the RITM's Assignment Group to SNTech.Upon the update, the RITM kicked off email notification. The notification was sent to 9 remaining members w...

  • Question

Survey problem

I have created a survey without trigger condition as I have to trigger a survey against asset on demand through schedule job. when I execute below script using createAssessments() function it is not creating assessment instance below is the return ex...

  • Question

Add sys_id column to List View

A common question is, "How can I get the sys_id column to show up in a List View?" ServiceNow makes this surprisingly difficult.  Before you jump through hoops to do that, be aware that if you are just trying to find a single record, and you know the...

  • Article

Resolved! Is there a quick way to check the version of an instance as a non-admin?

It used to be that you could hover over the logo at the top left corner of the interface and see which major release an instance was running. That has gone away with recent versions. Is there a simple way for a non-admin user to see what major versio...

  • Question

Non-Admin App Scope Change

We have non-admin users working in a custom app and they need to be able to change their application scope in the platform but do not appear to have that ability. Does anyone know how to enable non-admin users to change their application scope to cus...

  • Question

PDI Offline for Several Days – Need Recovery Help

Hello ServiceNow Community,My Personal Developer Instance (PDI), dev295422, has been showing Offline for several days.The portal displays the message that my PDI is temporarily unavailable due to infrastructure maintenance.I have tried refreshing the...

  • Question

Resolved! How to trace customizations in ServiceNow?

Dear platform experts,   We all know customizations are an unavoidable feature of ServiceNow, when it comes to real-time customer instances. If we have a use case wherein there is a task to capture the customizations on a given instance, can someone ...

  • Question
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