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Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Questionnaire Activity in Playbook to be answered by Contact users

Hi there, We have been building a Playbook that runs with a Case (sn_customerservice_case) record as the parent record. And we display the Playbook on the /csm portal for Contact (customer_contact) users to be able to interact with the Playbook - for...

  • Question

Error message in tab workspace instead in the page (body)

Issue: If you’ve ever built a workspace in ServiceNow with tabbed forms, you might’ve run into this: you leave a required field empty, hit Save, and the error message shows up inside the tab instead of in the main page body.  It’s confusing for users...

  • Article
  • accessibility
  • Next Experience Release Updates
  • UI Builder : Next Experience
  • UI Framework Next Experience
  • Workspace : Next Experience

Create an Interactive Filter for KB Article categories

Hi I have a dashboard with a number of reports on added, that pull back data on our knowledge base. Things like most viewed articles, total views in on a given day, No. of published articles etc.I'm trying to build an interactive filter to add to thi...

  • Question

iPhone ServiceNow Agent login

Forgive me if this is the incorrect forum.  For months I had been able to use the ServiceNow Agent app for my company's instance.   Now I receive a message and can not login to the app.  I have wiped my iPhone and rebuilt it.  I still get an error. W...

  • Question

ATF Issue - Client Error

Tester A is experiencing an Error in ATF Test Step 'Click UI Action'-Tester A and Tester B have the same role.-Tester A encountered error while tester B was able to finish the ATF successfully-Tester A was able to do the test scripts manually with no...

  • Question

Resolved! Same SLA definition with country specific holidays exclusion.

Hello community,I have a request to implement country specific holidays exclusion for SLAs. I already have 20 SLA definitions and countries are from all over the Globe with different holidays to be excluded. Is there any other way to do this without ...

  • Question

AI Control Tower Approval Activation Error

Hi Community,I am configuring AI Control Tower and facing an issue under:AI Control Tower → Configurations → Controls → ApprovalsWhen I try to activate any of the following controls:AI SystemsMCP ServersAI ModelsAutomatically Trigger PlaybooksI recei...

  • Question

no_text_index=true on knowledge article body

Hello,I understand the you can add a setting of no_text_index=true to stop a field being searchable by the legacy search (Zing?).In the article body fleld of our knowledge articles we have a dictionary entry with a default value of no_text_index=true...

  • Question

Help with scripted mobile action function, please.

I am very new to Mobile App Builder and am creating my first mobile app and I need help understanding how to create a function that is scripted and uses variables. On the mobile app, I have a record details screen using Table A where the function is ...

  • Question
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