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Featured Knowledge Management Academy: Past and Future Sessions

  The Knowledge Management Academy series will cover getting started, processes, roles, current features, what's new, and how to use platform capabilities such as analytics from a Knowledge Management lens. We'll also cover live Q&A during the s...

  • Article

Featured Introducing Knowledge Center with Advanced Editing, powered by Now Assist

Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content.  Knowledge Center for ServiceNow's Knowledge...

  • Article
  • AI Search
  • Best Practices
  • KCS
  • Now Assist

Featured How to Identify, Sponsor, and Scale the Right Agentic Use Cases

  I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had.    It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...

  • blog

Export Smart Assessment Responses to Excel/PDF

Hello All,I would like to know if there is currently any capability to export Smart Assessment responses to Excel or PDF format.Our end users have expressed a need to download and retain assessment responses for reporting, review, and audit purposes....

  • Question

Event Management Evolved: Post Webinar Blogpost

  The webinar centered on a practical model that ran throughout: a four-layer stack that moves from insight to action. Foundational Data: CMDB, change records, events, incidents, service maps, logs, metrics, playbooks, knowledge, and integration...

  • blog

UI Builder Essentials: Dynamically Binding the List Component With a Data Visualization

UI Builder Essentials Part 3 Table of Contents Create a Page Add a Two-Column Layout Add a Pie Chart to the Left Column Add a List to the Right Column Create a Client State Parameter Configure the Pie Chart to Update the Parameter Bind t...

  • blog
  • Getting Started : Next Experience
  • UI Builder : Next Experience
  • UI Framework Next Experience
  • Workspace : Next Experience

Webinar: Governance was built for human speed. AI moves faster.

Governance built for a quarterly review cycle can’t protect against machine behavior that happens in seconds. Agents go live without passing through intake, reach data and call tools instantly, and drift in ways nobody catches until something breaks....

  • Event

Download email as .eml file from Email logs

Hi ServiceNow Community, I have a requirement to change email template such that mobile view of the email is different from desktop view. I have made these changes and I now want to test out how it looks like. As non-prod instances are not linked to ...

  • Question

UI Builder - How to get rid of blank header?

Hello, I'm currently working on a UI Builder experience. I wasn't the original creator of the experience, but it was created as a "Portal App Shell". Ever since I've been working on it, I have had 55 pixels of whitespace at the top, which is identifi...

  • Question
  • UI Builder : Next Experience

Catalog Item testing - RITM Printer

I regularly want to test multiple catalog items quickly without having to manually submit a bunch of forms.  I present to you all...<drum roll>... the RITM printer.  Enjoy.  Note: this script was created using AI. // =================================...

  • Question

How Should AI Control Tower Prove Enterprise AI Risk Reduction?

For organizations adopting AI Control Tower across ServiceNow and third-party AI, what architecture and governance model demonstrates that AI governance is actually changing enterprise risk rather than merely producing a better inventory of AI assets...

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