Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Most organizations control their AI agents with policy. A gateway checks a rule before the agent calls an API; a policy engine decides whether a tool call goes through. That works until the rule needs something the request doesn't carry: who answers ...
AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...
What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...
If you have used the AI Readiness Evaluation store app to evaluate instance readiness for adopting ServiceNow Otto and Agentic AI capabilities in AI Search, Virtual Agent, IT Service Management (ITSM), Customer Service Management (CSM), and HR Servic...
Hi everyone,I'm investigating an issue in Workflow Studio following our ServiceNow Australia upgrade, where Choice field values are not displayed when configuring an automated Playbook activity.Issue:When editing a Playbook's Create New Record activ...
Hi team,I'm facing an issue in the workspace where the side navigation has suddenly become invisible. I've checked the experience settings and all the configurations seem to be correct from my side.Does anyone have any idea what might be causing this...
Hello Community,We are evaluating an integration between a Java Spring application and ServiceNow using OAuth 2.0 Authorization Code Grant.The objective is to allow an individually authenticated ServiceNow user to initiate REST API transactions throu...
Hi everyone, I currently have one Catalog Item/form with an existing flow, and I want the main RITM to continue following its current fulfillment process.However, based on certain variables selected on the form, I also need to create a separate RITM ...
Introducing the Four Zeros: Adoption Blueprints for Autonomous Service Operations Every IT leader we talk to is chasing the same few goals. Zero service outages. Teams that spend less time firefighting and more time building. And when something does ...
I added a Top Menu Function Instance to the OOB Catalog Tasks record screen. The function instance points to a function that allows the users to scan an asset and through a writeback function, the asset is added to a catalog task variable. The func...
Hi, Looking for advice on catalogue item maintenance relating to:recording the group that owns the itemRecording the last review date (and using this as part of the review / attestation process)Easy method to see which users and groups are part of th...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
Hi all, I'm new to using Workspaces and have been struggling to share links to specific Pages/Filters/Conditions. Unlike the traditional UI, I can see that the URL does not update for certain changes made within the Workspace. Is there any method to ...
Hey, Is there a way to open a reference field on a mobile agent screen?Like you can see I have my incident displayed and I am able to open e.g. the "Assigned to" to get more information about this record. It also works for the reference fields "Calle...
◆ Lux Framework Getting Started with Lux: What It Is and What You Can Build What Is Lux? Lux is ServiceNow’s new UI framework, built on Lit, an open-source web components library. Instead of a separate technology stack for each experience, deve...
Step-up authentication lets an AI voice agent ask an already authenticated caller for one more verification before it handles a request that needs extra assurance. Callers authenticate once, with the factors you choose in AI Voice Assistant Desi...
Hi everyone,i am running a test using both a local test runner and a cloud runner. It completes successfully in the first case, but not in the second. In the cloud environment, an error occurs during the step that involves opening a pop-up window to ...
Setup Workspace Live Lists If your agents are working high-velocity service desks, a static list that requires a full page refresh to show new records is a productivity drag. Live updates let your list surface new and changed records automatica...
Knowledge-based authentication (KBA) for AI voice agents can check a caller’s answers against a system outside ServiceNow, in real time, without importing or storing that data. For many customer service teams, the data that proves who a caller is ...
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