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What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk and compliance teams, and AI asset owners a single pla...
UI Builder 101 The following article accompanies the UI Builder 101 video by Chris Johnson. Below, you will find explanations for concepts and resources mentioned in the video. Please ask any questions in the comments below! Table of Co...
What's New Webinar: Australia Release for AI Control Tower AI Control Tower is your view for managing everything AI in your organization and driving speed and innovation. Join this webinar to see demos of the latest capabilities across AI strategy, ...
Introducing Knowledge Center Smarter Knowledge Management with Now Assist AI and Advanced Editing Knowledge has never mattered more—especially with AI depending on accurate, fresh, well-structured content. Knowledge Center for ServiceNow's Knowledge...
I've watched smart teams burn six weeks building an agentic use case that worked perfectly. Sadly, it solved a problem nobody actually had. It's a quiet kind of failure. Nothing blows up. The demo works. The stakeholders nod. And then, somewher...
When scrolling over applications or favorites in the application navigator (utilizing classic UI) popovers appear and will not go away. We have to click away or refresh the page for the popovers to go away. Troubleshooting done --Checked to see if we...
For some time, the answer to "what privileges should an agent be built with?” was often the same uncomfortable shrug: assign admin or itil_admin, and accept the overage. It worked, but it left a trail of over-permissioned users and every one of those...
Hi everyone,I am trying to configure a modal in a workspace experience that uses a Form Controller to always create a new record whenever it is opened.The Issue:First open: The modal works perfectly. It opens with an empty form ready for a new record...
least used : it means didnot used in any ways that is no transaction happen to the table
I have a requirement to set HR Agent workspace as default landing page for the users having sn_hr_core.basic role and for all other users landing page should be default landing page that comes OOB.How can we achieve it?
Configuring Now Assist Guardian: Offensive Content & Prompt Injection Protection If you're deploying Now Assist in your organization, you've probably asked yourself: What happens when someone tries to misuse it? Now Assist Guardian is your answ...
Hi All,I’m trying to update the Now Assist icon color. When I inspect the element in the browser, I can see it is using the class .now-icon with the following CSS: .now-icon { fill-rule: evenodd; fill: currentcolor; } If I manually change the colo...
I have this action which should be visible only when the list query is u_state=checked_in^u_type=1. How do I get the query in the condition?
Before disabling an Assignment Group, how would one go about identifying any automation (record producers, scheduled templates, workflows, etc) that may be creating/assigning tickets to the assignment group? Also, is there any need to move the Closed...
In this article, I will be discussing Seven (7) Best Practices for User and Group Management for Platform Administrators. As a ServiceNow platform administrator, effective management of users and groups is a critical responsibility. Properly managing...
Hi All,I need to make the changes within a Variable Set. I've already tried using Containers, Container Splits, and a Single Column Layout, but none of them are producing the expected result.Requirement: Ensure that the Justification field spans t...
I am wondering what might be needed so that we can configure a 'list - simple' component on a page to automatically refresh itself every 15 minutes? I am referring to the "list - simple" component:https://developer.servicenow.com/dev.do#!/reference/...
タイトルの通り、以下の運用を検討しています。 ・ESSユーザーがサービスカタログ経由で作成したチケットに対して、他ESSユーザーからコメントする権限を追加したい。 原則ServiceNowでは問合せユーザーに該当するユーザーのみが自身のチケットに対するコメントの追加が許可されている認識です。これを他ESSユーザーからコメントを残すことが可能か、知見がありましたら共有いただけますと幸いです。 よろしくお願い致します。
Until today, there is no way to modify the value of catalog variables in Flow Designer using an Action. But with the help of a small self-developed Flow Action this functionality can be implemented quickly, and this article shows how to do that. ...
Assistant Analytics: Introduction Table of Contents Access RequirementsUnderstanding AI AssistantsWhat AI Assistants Include Why Assistant Analytics Matters for DevelopersAccelerate Decision-MakingImprove DiscoverabilityQuantify Automation Imp...
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