Need pop up if there is a new P1 or P2 incident by clicking on Incident application menu.

[arohi]

If there is a new incident with priority 1 or 2, I need one alert box/popup message/notification or any way of indication on screen no matter on which module i'm working.

It would also be fine if i click on Incident application from navigation menu and then i get any pop up or something which will indicate there is a new incident with priority 1 or 2.

Any help would be much appreciated.

[DilipKumar DJ]

Hi Arohi,

Add a client script with onload condition of priority is 1 or priority is 2 with script alert("<pop up text>");

[Prasun]

Hi Arohi,

Not sure if it can be done using pop up, but you can write a query business rule on incident table(or even in the parent task table) and check if there is any unassigned P1, then gs.addInfoMessage("There is a P1); it would run whenever you click on any task module.

Hope it helps. any further clarification required, feel free to ask.

[arohi]

Thank you Dilip and Prasun for your response.

I would like to elaborate issue as

"

When a member of command center logs in to service now and opens his queue(p1/p2 incident queue) he should get pop up on the list view if a incident is created for p1 or p2.

or if the above is not possible

display a message on his screen somewhere   whenever a pi or p2 for any assignment grp in those 175 list gets created. no matter on which module he is working.

"

[Prasun]

Hello Arohi,

"When a member of command center logs in to service now and opens his queue(p1/p2 incident queue) he should get pop up on the list view if a incident is created for p1 or p2." this is quite possible.

hope it helps.