Need "New" UI Action on Policy Exception Related list on Issue form irrespective of Control/Risk.

anandwakode
Tera Contributor

The "New" UI Action is available on Policy Exception Related list on Issue, but it will only appears when any Control/Risk is attached to that Issue. I want the "New" UI Action irrespective of any Control/Risk.

4 REPLIES 4

Mark Manders
Mega Patron

That will probably break some OOB functionality. My PDI doesn't have these modules, so I can't check, but I think the records are prefilled with control/risk related info.

That being set: check the list control of the related list. You probably have a condition on the 'omit new button' through the script in 'omit new condition'.


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Mark

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @anandwakode 

Is there any reason to make changes? The reason is that it’s best practice to have policies attached with controls or risks, and then issue work accordingly. If you want to make changes, since this is a workspace (WS), you need to review the UX declarative actions and update the configuration there to ensure it appears all the time.

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Dr. Atul G. - Learn N Grow Together
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@Dr Atul G- LNG I was afraid it would be workspace as well, but luckily the screenshots show the core backend ðŸ˜‰


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark

100% agree @Mark Manders  my friend, but it is recommended to use the WS instance instead of the native view. In fact, I taught the same in my class today. Either way, whether native or WS, the code needs to be corrected in both places.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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