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Need suggestion it is possible create change request state to "Scheduled"

chaitanya2948
Tera Contributor

Hi Folks,

 

I got the requirement in a scheduled job that when a change request is created that time state should be "Scheduled", I tried using an object.state=database value of "Scheduled", but no luck

-Always change is created stated is "New"

Have any suggestions or am I missing anything ? please assist.

 

Regards,

CK.

4 REPLIES 4

Dr Atul G- LNG
Tera Patron

Yes mate, use change model. 

 

LearnNGrowAtul_0-1706700371441.png

 

 

In change model you can start change from any state.

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

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This should apply only for specific integration change requests, and these records will be created through scheduled jobs & I need to state should be scheduled.

Hi @chaitanya2948 

 

I say, use Flow designer and you can use this model in same. 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************

Dr Atul G- LNG
Tera Patron

Hi @chaitanya2948 

 

LearnNGrowAtul_1-1706700418122.pngLearnNGrowAtul_2-1706700437801.png

 

*************************************************************************************************************
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]

****************************************************************************************************************