Need suggestion it is possible create change request state to "Scheduled"
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01-31-2024 03:22 AM
Hi Folks,
I got the requirement in a scheduled job that when a change request is created that time state should be "Scheduled", I tried using an object.state=database value of "Scheduled", but no luck
-Always change is created stated is "New"
Have any suggestions or am I missing anything ? please assist.
Regards,
CK.
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01-31-2024 03:26 AM
Yes mate, use change model.
In change model you can start change from any state.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-31-2024 03:42 AM
This should apply only for specific integration change requests, and these records will be created through scheduled jobs & I need to state should be scheduled.
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01-31-2024 03:48 AM
I say, use Flow designer and you can use this model in same.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-31-2024 03:27 AM
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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