Need to add an attachment to the request

[is_12]

Hello,

Need to add an file that we have received from the existing Box integration to the sc_request attachment and then that should be copied to the case.

Can you anyone help me & share your insights

Thanks,

[Ankur Bawiskar]

@is_12 

so will someone manually add file to catalog form during submission using the paper-clip icon?

If yes then it will be automatically copied to RITM

What's your exact business requirement here?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[is_12]

Hello Ankur,

Nobody will be adding the attachments

• There is already existing BOX integration to fetch the documents from BOX and store it in SN for customers to download.

• To enable this functionality,3rd party will send the file ID in the payload and SN will query BOX with the file ID using the Service Account and download that specific document from BOX and store it in request(in the paper clip icon).

Here I need to know, how to fetch the file and make that visible in the request

[Ankur Bawiskar]

@is_12 

you cannot add file to catalog form directly to the place where paper clip icon is used

You can do this after request is submitted.

If my response helped please mark it correct and close the thread so that it benefits future readers.

[is_12]

@Ankur Bawiskar 

it should be attached to the request only not to the catalog form