Duration Field

beycos
Tera Contributor

Hello Community, 

When I enter "24 hours" into a Duration field, the system automatically converts it and displays it as "1 day". However, I would like to see it displayed explicitly as "24 hours" instead of being normalized to "1 day".

Is there a way to prevent this automatic conversion or at least display the duration in an "hours" format (e.g., "24 hours") for the users?

Best Regards, 

Beyza 

 

5 REPLIES 5

Chaitanya ILCR
Kilo Patron

Hi @beycos ,

you can use max_unit attribute and set it to hours max_unit=hours

ChaitanyaILCR_1-1747665062475.png

 

ChaitanyaILCR_0-1747665048664.png

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya

 

Thank you very much for your response. However, what I want to do is not to remove the "Day" field. I want to use the "Day" field only after 3 days. For up to 3 days, I want to use values like 24 hours and 48 hours. When I enter 48 hours, it converts it to 2 days.

@beycos 

not possible.

If my response helped please mark it correct and close the thread so that it benefits future readers.

 

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @beycos ,

not possible 

you can create a on load client script for form level

function onLoad() {
    var duration = g_form.getValue('duration');
    if (!duration) return;

    var parts = duration.split(' ');
    if (parts.length !== 2) return;

    var daypart = parseInt(parts[0]);
    var timeParts = parts[1].split(':');
    if (timeParts.length !== 3) return;

    var hours = parseInt(timeParts[0]);
    var minutes = timeParts[1];
    var seconds = timeParts[2];

    if (daypart <= 2) {
        var totalHours = (daypart * 24) + hours;
        var paddedHours = totalHours.toString().padStart(2, '0');
        var newDuration = paddedHours + ':' + minutes + ':' + seconds;
        g_form.setValue('duration', newDuration);
    }
}

 but in the list view it's still going to show up the day part

 

update the duration field name with your field name and adjust the script if needed

 

ChaitanyaILCR_0-1747745074512.png

 

 

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya