Need to add an attachment to the request

[is_12]

Hello,

Need to add an file that we have received from the existing Box integration to the sc_request attachment and then that should be copied to the case.

Can you anyone help me & share your insights

Thanks,

[Ankur Bawiskar]

@is_12

if it's not required during form submission then I already suggested the approach

You can use after insert business rule and consume the BOX endpoint and bring the file and attach to RITM

where are you stuck?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@is_12 

Hope you are doing good.

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