Need to appear Variables of Catalog Item in List View of sc_task.list

Hritik
Tera Expert

‎03-09-2023 12:32 AM

Hello Community,

 

My request is to make the variables inside RITM which are also visible in Catalog Task to appear in list view of sc_task.

For example:

Hritik_0-1678350436791.png

 

In above diagram, Short Description is one of the field of catalog item that appears in sc_task. I want to make that field visible in list view so that continue monitoring of tickets will be less troublesome.

 

I understand these are two completely different tables but need a way out for this. Every time we have to go to the records and see what is the task about. There are hundreds of records so it is IMPOSSIBLE to do this everytime. If we can at least bring this Short Description field in List layout would save lot of people's time.

 

Please help ME .

 

Thanks in Advance,

Hritik

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priyasunku
Kilo Sage

‎03-09-2023 12:47 AM

Hi @Hritik 

 

please find the below article with similar requirement 

 

https://www.servicenow.com/community/now-platform-articles/article-19-how-to-show-catalog-variables-...

 

If my answer solved your issue, please mark my answer as ✅Correct & 👍Helpful