Need to copy comment from RITM to sc_task

[s_nandhini]

I need to copy my additional comment from RITM to sc_task . But my sc_task contain group type "Restriction" Only user part of sc_task can able to see the sc_task. So, comment is copying properly.

I tried creating an event + BR + script action but it not working

BR: (After - update)

(function executeRule(current, previous /*null when async*/ ) {

    if (current.comments.changes()) {

     var rawEntry = current.comments.getJournalEntry(1);

    var latestComment = rawEntry.split("\n")[1];

        var userId = gs.getUserID();

    gs.log("BR firing event ritm.comment.added");

    gs.log("Latest comment: " + latestComment);

    gs.log("User ID: " + userId);

        gs.eventQueue("ritm.comment.add", current, latestComment, userId);

    }

})(current, previous);

Script action:

(function executeAction(event) {

    gs.log("latest: " + event.parm1);

    gs.log("comm: " + event.parm2);

    if (!event.parm1) {

        gs.log("No comment text passed to Script Action");

        return;

    }

    var tasks = new GlideRecord("sc_task");

    tasks.addQuery("request_item", current.sys_id);

    tasks.query();

    if (tasks.next()) {

        gs.log("commenttask:" + event.parm1);

        tasks.comments.setJournalEntry(event.parm1);

        tasks.update();

    }else{

        gs.log("commentnotfound:"+ event.parm1 + current.sys_id + gs.getUserName());

    }

})(event) ;

But commentnotfound log is running instead of if.

[TharaS657398130]

Hi..

Not quite—this will run, but it has a couple of mistakes that will break or behave incorrectly. You’re updating the wrong variable (sc_task.update() instead of grSCTask.update()), and directly assigning grSCTask.comments = ritmComment won’t reliably write to a journal field. Also, you should only trigger when the comment actually changes.

[TharaS657398130]

Hey

I got this question in my architect interview round

The problem is that in your Script Action you’re using current.sys_id, but current doesn’t exist there, so your query never finds any sc_task records and always goes to the “not found” log; to fix it, pass the RITM sys_id in the event (e.g., gs.eventQueue("ritm.comment.add", current, latestComment, current.sys_id);) and then use event.parm2 in the Script Action to query sc_task, which will allow the comment to copy correctly.

[s_nandhini]

@TharaS657398130 can you send me sample how to call the event.aprm2 in the script action

[Ankur Bawiskar]

@s_nandhini 

if you are restricting sc_task using Query BR then update this line

var tasks = new GlideRecord("sc_task");

    tasks.addQuery("request_item", current.sys_id);

tasks.setWorkflow(false); // disables query BR and allows script to query that record

    tasks.query();

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[s_nandhini]

In script action?