Need to copy comment from RITM to sc_task

[s_nandhini]

I need to copy my additional comment from RITM to sc_task . But my sc_task contain group type "Restriction" Only user part of sc_task can able to see the sc_task. So, comment is copying properly.

I tried creating an event + BR + script action but it not working

BR: (After - update)

(function executeRule(current, previous /*null when async*/ ) {

    if (current.comments.changes()) {

     var rawEntry = current.comments.getJournalEntry(1);

    var latestComment = rawEntry.split("\n")[1];

        var userId = gs.getUserID();

    gs.log("BR firing event ritm.comment.added");

    gs.log("Latest comment: " + latestComment);

    gs.log("User ID: " + userId);

        gs.eventQueue("ritm.comment.add", current, latestComment, userId);

    }

})(current, previous);

Script action:

(function executeAction(event) {

    gs.log("latest: " + event.parm1);

    gs.log("comm: " + event.parm2);

    if (!event.parm1) {

        gs.log("No comment text passed to Script Action");

        return;

    }

    var tasks = new GlideRecord("sc_task");

    tasks.addQuery("request_item", current.sys_id);

    tasks.query();

    if (tasks.next()) {

        gs.log("commenttask:" + event.parm1);

        tasks.comments.setJournalEntry(event.parm1);

        tasks.update();

    }else{

        gs.log("commentnotfound:"+ event.parm1 + current.sys_id + gs.getUserName());

    }

})(event) ;

But commentnotfound log is running instead of if.

[Ankur Bawiskar · Accepted solution]

@s_nandhini 

in after update BR on RITM, no script action required

BR Condition: Comments Changes

(function executeRule(current, previous /*null when async*/ ) {

    var sctask = new GlideRecord('sc_task');
    sctask.addQuery('request_item', current.sys_id);
    sctask.setWorkflow(false); // disables query BR and allows script to query that record
    sctask.query();
    while (sctask.next()) {
        var comments = current.comments.getJournalEntry(1).match(/\n.+/gm).join("\n");
        comments = comments.replace('\n', '');
        sctask.comments = comments;
        sctask.update();
    }

})(current, previous);

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[TharaS657398130]

Sure,

In your BR - 

gs.eventQueue("ritm.comment.add", current, latestComment, current.sys_id);

In your script action - 

(function executeAction(event) {

var ritmId = event.parm2; // this is the RITM sys_id
var comment = event.parm1; // this is the comment

var tasks = new GlideRecord("sc_task");
tasks.addQuery("request_item", ritmId);
tasks.query();

while (tasks.next()) {
tasks.comments.setJournalEntry(comment);
tasks.update();
}

})(event);

So in short: event.parm1 = comment, event.parm2 = RITM sys_id, and you just use event.parm2 like a normal variable in the Script Action.

[s_nandhini]

I tried the same but still it not copying.

BR:

if (current.comments.changes()) {

     var rawEntry = current.comments.getJournalEntry(1);

    var latestComment = rawEntry.split("\n")[1];

        var userId = gs.getUserID();

        gs.eventQueue("ritm.comment.add", current, latestComment,  current.sys_id);

    }

Script Action:

 

(function executeAction(event) {

    var ritmId = event.parm2; // this is the RITM sys_id

    var comment = event.parm1; // this is the comment

    var tasks = new GlideRecord("sc_task");

    tasks.addQuery("request_item", ritmId);

    tasks.query();

    while (tasks.next()) {

        gs.log("commenttask:" + event.parm1);

        tasks.comments.setJournalEntry(comment);

        tasks.update();

    }

})(event);

Even log is not coming.

[Ankur Bawiskar]

@s_nandhini 

did you try the approach I shared?

var tasks = new GlideRecord("sc_task");

    tasks.addQuery("request_item", current.sys_id);

tasks.setWorkflow(false); // disables query BR and allows script to query that record

    tasks.query();

💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏

[s_nandhini]

Yes, it is copying not but not showing exact user you entered the comment.IT show as "system".