Need to create a Report related metrics definition

[Mounika30]

Hi ,

I need to create a report of incidents that are assigned to Service desk to other IT teams trending weekly.

how to achieve this?

[swathisarang98]

Hi @Mounika30 ,

Did you get a chance to look at my solution ?

Thanks

Swathi

[Mounika30]

yes, I saw but it doesn't met my requirement.

I have implemented using BR

[AndersBGS]

Hi @Mounika30 ,

No problem, please mark my answer as accepted solution if no further requirement.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Mounika30]

Please refer this ---  https://www.servicenow.com/community/developer-forum/using-metric-definition-script-calculation/td-p...