need to create a UI action for incident both platform and incident workbench
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-11-2024 05:17 AM
we have created a UI action called close Button for incident table it is visible in platform not in the major incident work bench.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-11-2024 05:39 AM
@Lahari532 Major incident workbench is totally different UI.
Existing button which is visible there those coming from UI page or internal java layer.
By the way OOTB you can see "Close Incident" button on MIM workbench, is it not solving your purpose ?
Thanks,
Harsh
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-11-2024 05:46 AM
we are trying to create a custom UI action.

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎04-11-2024 06:09 AM
@Lahari532 Not possible. technically even if you will create button via UI Page but you wont be able to add into main UI , those are not accessible to us.
https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0818152
Thanks,
Harsh