Need to create multiple email client templates to change_request table

[Community Alums]

Hi,

We have a requirement to define multiple email client templates to change_request table and trigger them using UI action on a change record to be able to call 3 different email client template on the same table . But when I am using ui action everytime same template is opening.

This can be achieved by Quick messages but the problem is we cannot define subject and other details.

Is this possible to achieve using email client template.

Regards,

Surabhi

[Ankur Bawiskar]

Hi,

it worked for me when I gave different sys_ids

Did you check sys_ids are correct?

Regards
Ankur

[Community Alums]

Hi Ankur,

Yes verified multiple times sys_id is correct.Please refer the screenshot:-

[Ankur Bawiskar]

Hi,

did you ensure both the UI actions have unique action name?

Did you add alerts in both?

Regards
Ankur

[Community Alums]

Hi Ankur,

yes they have different action name.

[Community Alums]

Hi Ankur,

Please let me know what execution order for the email client templates you are using.

Regards,

Surabhi