Need to create multiple email client templates to change_request table

[Community Alums]

Hi,

We have a requirement to define multiple email client templates to change_request table and trigger them using UI action on a change record to be able to call 3 different email client template on the same table . But when I am using ui action everytime same template is opening.

This can be achieved by Quick messages but the problem is we cannot define subject and other details.

Is this possible to achieve using email client template.

Regards,

Surabhi

[Ankur Bawiskar]

I tried and it's not picking dynamically.

Strange and seems to be platform bug as both UI actions are calling separate email client template

Regards
Ankur

[Eivind Sandnes]

Same issue for me, UI Action chooses the same template regardless of sys_id specified. It chooses the same template as when clicking the Email-button:

The two templates have no conditions, and the same execution order.

[Eivind Sandnes]

Found this, maybe that's the reason.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0694768

[jallen1]

I dont' believe you. Based on your typical behavior on the now community forum.

Though this is the least disrespectful response you may have ever posted. 

Amazing, you didnt ignore the individuals use case before answering, you just posted bad code 

[shloke04]

Hi @surabhipande21@gmail 

An alternative solution for having dynamic subject and body using Quick message has been discussed and solution has been provided with descriptive details in thread below by other experts:

https://community.servicenow.com/community?id=community_question&sys_id=74e90729db5cdbc01dcaf3231f9619c3

Try this out and let me know if you are stuck.

Hope this helps. Please mark the answer as correct/helpful based on impact.

Regards,
Shloke