Need to create the scripted rest api to capture Attachment

[balaji_prusty1]

Hi All,

I have created a scripted API through which third-party tool creates an incident in my instance using json. Now they are sending attachments with the JSON. I need to attach the attachment in my incident. 

Here the below sample Json which I received from the third party tool. In this json, it is not showing the file type,name etc. Only timestamp and attachment_id. Not sure how to configure to capture the attachment. Can someone please help on this. 

{

"Number" : "CS0134435",

"Short_description" : "Test Short Description",

"Description" : "Test Description",

"Priority" : "Low",
"Closed" : "",
"Closed_notes" : "",
"Comments" : "",
"Attachments" : [ {
"Timestamp" : "2024-05-13T12:42:13.000Z",
"Attachment_id" : "f2707b0a4e10eaf4ec6fe54bcb5d"
} ]

}

[balaji_prusty1]

@Ankur Bawiskar Can you please help on my query. 

[Ankur Bawiskar]

@balaji_prusty1 

what information are they sending for attachment?

you should get file name, file type, base64 data of that file. then only you can create file

[balaji_prusty1]

Hi Ankur,

Thanks for the quick response. As I mentioned above, I am getting this below JSON when third-party applications consume the Scripted REST API. The attachment parameter only has a timestamp and attachment_id.

{

"Number" : "CS0134435",

"Short_description" : "Test Short Description",

"Description" : "Test Description",

"Priority" : "Low",
"Closed" : "",
"Closed_notes" : "",
"Comments" : "",
"Attachments" : [ {
"Timestamp" : "2024-05-13T12:42:13.000Z",
"Attachment_id" : "f2707b0a4e10eaf4ec6fe54bcb5d"
} ]

}

[balaji_prusty1]

Hi Ankur,

Third-party applications are sending the JOSN with the File name and File content. Can you please provide the generic cond to create an attachment for this JSON below?

{
"Filename" : "test_file.txt",
"File_content" : "mZdfdfdfsf1bCB3YXkgdG8gaGfgfVscCB5b3U"

}