Need to edit the Contextual Search Result on Incident Form

[SNOW46]

Hello All,

I want to hide the options available for Contextual text search on Incident form and limit it only for Knowledge Articles.

Can anyone let me know where can I edit this.

Thanks

[sachin_namjoshi]

This is configurable in search action configuration.

https://docs.servicenow.com/en-US/bundle/sandiego-platform-administration/page/administer/contextual-search/task/modify-search-actions-avail-for-cxs.html

Regards,

Sachin

[Jaspal Singh]

Ddi you try below

Navigate to Contextual Search >>Table Configuration.

Open a record.

In the Search Action Configurations related list, view the list of search actions available for the contextual search. To disable a search action, set the value of Active to false.

[Musab Rasheed]

Hello,

Follow below steps.

1) See how it displays for me

2) Go to 'cxs_table_config' and find entry for Incident like below

3) Open it, See 'Search context' and open in new tab.

4) Under searcher you can see reference field pointing to 'Knowledge, Pinned, Catalog' now so just change it to 'knowledge only'

Before change :

After change: 

5) Save the form and reload incident, It will look like this.

Note : 'Search Context' Incident deflection may be used somewhere else so if you don't want this change to reflect everywhere then create new Search context for Incident and follow these steps so that it will be reflected only in Incident form

Mark my answer as correct if that helps.

Regards

[Musab Rasheed]

Hello,

Did you get chance to see my update.?

Regards