Need to get approver name.

[niveditakumari]

Hello, 

Need to get approver name in notification. 

ex - when change request is going to approval, i need approver name in HTML template. 

Can anyone please help me with this. 

Regards, 

Nivedita 

[niveditakumari]

I is not calling that email script. 

It is printing log statement. 

[Ashutosh Munot1]

Hi,

Is this notification triggered based on event?

Thanks,
Ashutosh

[niveditakumari]

Hello Jaspal, 

Thank you for your reply. 

I tried this but it is not working. 

I want to get approver name who has approved change request. 

Can you please help me with this. 

Regards, 

Nivedita 

[Gopi Kumar]

Hi Nivedita,

Try the below code in the message of the notification. Update the conditions based on your instance configuration and system setup.

<mail_script>  

    var appRec = new GlideRecord('sysapproval_approver');

    appRec.addQuery('state', 'approved');// if approved is not working put the correct value of the approver state field

    appRec.addQuery('document_id',current.sys_id);

    appRec.query();

    while (appRec.next()) {

      template.print("<ul><li>Approved By: " +appRec.approver.name+"</li></ul>");

    }

</mail_script>  

Mark it as helpful if it works.

For More Information check this link: https://community.servicenow.com/community?id=community_question&sys_id=e9374b29db1cdbc01dcaf3231f96...

Regards,

Pavan

[niveditakumari]

Hi, 

Can anyone please help me with this? 

Regards, 

Nivedita