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When Demand is cancelled, it triggers an approval task also in cancelled state, is this OOTB ?

Kumar Prasanjee
Tera Contributor
 
3 REPLIES 3

Brad Bowman
Kilo Patron
Kilo Patron

Seeing as how there is not a way to 'cancel' a Demand OOTB, then no.  Look for a flow or workflow running on Demand records, or a Business Rule that is creating/updating the approval task.

Hemanth M1
Giga Sage
Giga Sage

Hi @Kumar Prasanjee ,

 

When you say "Cancelled," do you mean "Deferred" or "Rejected" from the list view? and I don't see any approval task when Deferred or Rejected


You may provide more details (please include screenshots if you are comfortable).

 

 

 

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Ankur Bawiskar
Tera Patron
Tera Patron

@Kumar Prasanjee 

are you saying it creates an approval task or it cancels the approval task?

share some screenshots

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader