When Demand is cancelled, it triggers an approval task also in cancelled state, is this OOTB ?
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
7 hours ago
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago - last edited 3 hours ago
Seeing as how there is not a way to 'cancel' a Demand OOTB, then no. Look for a flow or workflow running on Demand records, or a Business Rule that is creating/updating the approval task.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago
Hi @Kumar Prasanjee ,
When you say "Cancelled," do you mean "Deferred" or "Rejected" from the list view? and I don't see any approval task when Deferred or Rejected
You may provide more details (please include screenshots if you are comfortable).
Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago
are you saying it creates an approval task or it cancels the approval task?
share some screenshots
💡 If my response helped, please mark it as correct ✅ and close the thread 🔒— this helps future readers find the solution faster! 🙏
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader