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Need to hide JSON file type option in the "Export" feature of the Service Operation Workspace (SOW)

Peekaboo1
Tera Contributor

I need to hide the JSON file type option in the "Export" feature of the Service Operation Workspace (SOW) for all tables. Currently, I know we can disable the entire export option, but I don't want to do that. I only want to hide the JSON option from the available file types in the export menu.

 

Peekaboo1_0-1765925854742.png

 

Please let me know if this requirement can be met, and if so, please guide me on how to achieve it.

I would greatly appreciate your help.

 

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@Peekaboo1 

I doubt you can hide specific option

I couldn't find any thing for that

💡 If my response helped, please mark it as correct and close the thread 🔒— this helps future readers find the solution faster! 🙏

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Matthew_13
Mega Sage

There is no out-of-the-box way to hide only the JSON export option in Service Operations Workspace that i know of.

To do this, you will need to:

  • Remove the default Export list action in Workspace, then

  • Create a custom Workspace list action that exposes only the allowed formats  like CSV,Excel,PDF - excluding JSON.

Disabling the entire export is basicly OOB; selectively hiding JSON requires replacing the Export action.
So: this is kinda UI control only—it does not enforce security. If JSON export is prevented, roles/ACLs are still required.

MJG