Need to hide the create a problem task dailog box in service operational workspace

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Gopichand yalam
Tera Contributor

‎12-12-2023 10:39 PM

Hi ,

 

 Need to hide the create a problem task dailog box in service operational workspace

How can i achive this.

Gopichandyalam_0-1702449499083.png

Thanks,

Gopichand.

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Dibyaratnam
Tera Sage
In response to Gopichand yalam

‎12-12-2023 11:53 PM - edited ‎12-12-2023 11:53 PM

check this URL https://dev*****.service-now.com/nav_to.do?uri=sys_declarative_action_assignment.do?sys_id=77f5989c0....

replace the instance name with yours.

Once the action assignment is open, replace the Specify client action to "Create New", sysid- 14966265532333003eddddeeff7b12e3. 

Screenshot 2023-12-13 at 1.20.56 PM.png

 

Once done, save it and refresh your workspace. click on the New button, it won't show you the popup and directly open the new record form.

 

Please mark my answer as correct if it helped you.

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Gopi Naik1
Kilo Sage
In response to Gopichand yalam

‎12-15-2023 11:07 PM

Hi @Gopichand yalam ,

 

Try to inactivate below

 

https://dev164915.service-now.com/sys_declarative_action_assignment.do?sys_id=d9ab40ca0b123010623781...

 

Thanks

Gopi

If my solutions helps you to resolve the issue, Please accept solution and Hit "Helpful".

Thanks,
Gopi

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Prabhu9
Tera Expert
In response to Dibyaratnam

‎04-25-2025 12:27 AM

It still shows the blank modal @ 

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Gopichand yalam
Tera Contributor

‎12-14-2023 10:24 PM

@Dibyaratnam  popup only how we did for new button

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Dibyaratnam
Tera Sage
In response to Gopichand yalam

‎12-14-2023 10:49 PM

Okay let me check that.

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Siris
Tera Contributor

‎05-05-2025 01:38 AM

Hi, The solution works for New button, and I am also looking to hide the pop up for  'create problem task' button on SOW

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