Need to know about the access

[AnkitT]

 Hello Folks,

I am having one doubt, we have delegated admin role from Washington DC release and also, we have time related user role. I need to provide an admin role to one of the users, which practice I should follow.

[Abhishek_Thakur · Accepted solution]

Hi @AnkitT ,

See, there is some difference between the delegated admin and time related user role. Delegated admin role allows you to delegate your admin responsibility to another user which is good for scoped applications whereas, time limited user role allows you to provide a temporary access to user for specified time period.

So, if you are working in scoped application then you should go with delegated admin role else you can provide the admin role for specified time.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up. 

[Kieran Anson]

Hi Ankit,

Can you expand on the "why" of providing a user with admin.

Delegated admin is used for scoped application development and allows you to simplify permission assignment without providing full instance admin

Time based access allows you to provide role-based access for a finite period.

[Sohail Khilji]

Hi @AnkitT ,

The purpose is different for Admin deligation and Time based role.

Lets understand each of them :

In ServiceNow, the Delegated Admin feature allows an administrator to grant limited administrative permissions to other users, enabling them to perform specific administrative tasks without having full administrator access. its like granting admin acess but you can limit certain action which he cannot perform. (eg. lets say you want to restict the user from scripting)

Time based role: 

In this case you can allow a role to user for a limited time like 2 hours or 2 days or 1 week etc...

Ex. Granting someone with report_admin role for 1hour and then automatically it gets revoked after the time ends.

I hope this helps...