Need to know impact if OOB field values are changed for impact field in change request.

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ashwinganesh
Tera Contributor

‎01-29-2023 10:33 PM

I have a requirement of adding new dropdown choice   for 'impact' field in Change request form. I have added a new dropdown choice value using configure choices and so my OOB field values needed to be changed because of the custom dropdown choice. Can I know what will be the impact  caused in OOB?? ...Or should i add the field value as '0' for my custom dropdown choice so OOB field values will not be changed?

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Christopher096
Tera Guru
Tera Guru

‎01-30-2023 08:11 AM

Hi Ashwin,

Try not to update/change the OOB choice value for the Impact field. Since in Change management, impact is referred in calculating Risk based on the condition. Given the attachment from OOB:

Christopher096_0-1675094521884.png

 

Here you can see the impact is setting based on the criticality and if you try to change the impact value it will cause some level of issues.

And also, this impact field is inherited from the Task table only. So, if u make any changes it will reflect to all other child tables of Task table (e.g.: Incident, Problem, etc.).

If you want to specifically change the lmpact choices label and also need to add new choice only for Change Module you can create the create choice by keeping the values as same of in OOB. Here I attached one sample for your reference.

Christopher096_1-1675094954692.png

 

 

If my answer is useful, Kindly mark my response as helpful.

 

Thanks

Christopher P

 

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Christopher096
Tera Guru
Tera Guru

‎01-30-2023 08:11 AM

Hi Ashwin,

Try not to update/change the OOB choice value for the Impact field. Since in Change management, impact is referred in calculating Risk based on the condition. Given the attachment from OOB:

Christopher096_0-1675094521884.png

 

Here you can see the impact is setting based on the criticality and if you try to change the impact value it will cause some level of issues.

And also, this impact field is inherited from the Task table only. So, if u make any changes it will reflect to all other child tables of Task table (e.g.: Incident, Problem, etc.).

If you want to specifically change the lmpact choices label and also need to add new choice only for Change Module you can create the create choice by keeping the values as same of in OOB. Here I attached one sample for your reference.

Christopher096_1-1675094954692.png

 

 

If my answer is useful, Kindly mark my response as helpful.

 

Thanks

Christopher P

 

Go to solution
Christopher096
Tera Guru
Tera Guru

‎01-30-2023 08:38 AM

Hi Ashwin,

Try not to update/change the OOB choice value for the Impact field. Since in Change management, impact is referred in calculating Risk based on the condition. Given the attachment from OOB:

Christopher096_0-1675096669750.png

 

 

 

Here you can see the impact is setting based on the criticality and if you try to change the impact value it will cause some level of issues.

And also, this impact field is inherited from the Task table only. So, if u make any changes it will reflect to all other child tables of Task table (e.g.: Incident, Problem, etc.).

If you want to specifically change the lmpact choices label and also need to add new choice only for Change Module you can create the create choice by keeping the values as same of in OOB. Here I attached one sample for your reference.

Christopher096_1-1675096670112.png

 

 

 

 

If my answer is useful, Kindly mark my response as helpful.

 

Thanks

Christopher P