- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-03-2025 09:31 AM
I have a variable named Purchase type which has like 4 values and when i select one value which is Refinery Request, then a bunch of variables which are declared under variable set MRVS, like Quantity, Asset number. They all should be made read only and non mandatory.
I tried to use UI policy but it is not working
Please suggest.
Thanks
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-04-2025 09:56 PM
you can write onLoad catalog client script on MRVS and then use this logic
Note: I assume your purchase type variable is outside MRVS
function onLoad() {
var variableValue = g_service_catalog.parent.getValue("purchaseTypeVariableName");
// give correct value to compare here
if (variableValue == 'Refinery Request') {
// make your mrvs variables read only and non mandatory here
}
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-03-2025 10:00 AM
Hi @Abdul ,
In your existing UI policy add below two lines of code.
function onCondition() {
var my_var = g_form.getField("MRVS_Name");//use your variable set name here
g_form.setReadOnly('MRVS_Name',true);
}
This will make the variable set read-only and hide the edit/delete/add and remove all buttons.
For you want to do more customization refer this.
Thanks,
Bhimashankar H
-------------------------------------------------------------------------------------------------
If my response points you in the right directions, please consider marking it as 'Helpful' & 'Correct'. Thanks!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-04-2025 09:56 PM
you can write onLoad catalog client script on MRVS and then use this logic
Note: I assume your purchase type variable is outside MRVS
function onLoad() {
var variableValue = g_service_catalog.parent.getValue("purchaseTypeVariableName");
// give correct value to compare here
if (variableValue == 'Refinery Request') {
// make your mrvs variables read only and non mandatory here
}
}
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
09-05-2025 10:56 PM
Hope you are doing good.
Did my reply answer your question?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
