Need to make the record producer NOT available in the Service Portal - I used "Hide on Service Portal"to true but it still shows up item name in Service Portal search is it possible to hide from service portal search as well? but it should be avail

[B Tejaswini]

Need to make the record producer NOT available in the Service Portal - I used "Hide on Service Portal"to true but it still shows up  item name  in Service Portal search is it possible to hide from service portal search as well? but it need to be available in service catalogue.

[Harsh Vardhan]

have you tried with field "No Search" , just set it as true and see if you are able to search it or not. 

[B Tejaswini]

Yes I already tried no search option but it will hide both places in service catalogue as well as in service portal. But my requirement is only need to hide on service portal search.

[Harsh Vardhan]

There is ootb Search configuration defined for portal there you can update your query. 

Go To the module Service Portal >> Search Sources >> Open "catalogs"  one. 

Make the changes in "Data fetch script" field. 

Make the changes in line below.

sc.addEncodedQuery('hide_sp=false^ORhide_spISEMPTY^name!=Your ITEM NAME');

[B Tejaswini]

I tried above one it is working in personal instance but it is not working in company's instance