Need to move left side by default field HR service from case creation form

[RunaliP]

Hi All,
When I'm creating a case on case creation form HR service field is showing on right side by default I need to move HR service field to left side on case creation form.

I have checked in case creation configuration but its not available there its by default.

could you please suggest is it possible?

Thank You.

[phgdet · Accepted solution]

Hi RunaliP, 

Case Creation form is configured through UI Page (find case_creation in sys_ui_page table) with COE and HR service field have been fixed besides dynamic other fields. But it's protected by ServiceNow, so that I dont think you can modify it.

Brgs, 

Phuong

[Unique45 · Accepted solution]

Hello @RunaliP ,

It's a UI page and you can't modify that because it's read only.

[phgdet · Accepted solution]

Hi RunaliP, 

Case Creation form is configured through UI Page (find case_creation in sys_ui_page table) with COE and HR service field have been fixed besides dynamic other fields. But it's protected by ServiceNow, so that I dont think you can modify it.

Brgs, 

Phuong

[Unique45 · Accepted solution]

Hello @RunaliP ,

It's a UI page and you can't modify that because it's read only.

[Ankur Bawiskar · Accepted solution]

@RunaliP 

it comes from OOB "sn_hr_core_case_creation" UI page.

You cannot edit it as it's read-only, but you can create a copy of it and change the position

Then update the left nav module to point to your new UI page

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@RunaliP 

Thank you for marking my response as helpful.

As per new community feature you can mark multiple responses as correct.

If my response helped please mark it correct as well so that it benefits future readers.