Need to open external pages from Service Portal

[bhargavi143]

Hi,
I have a requirement like  
when the user search Microsoft products like outlook, teams, OneDrive etc., we need to show it in the results as a link and when a user click on that it will redirect to the Microsoft product page.

Ex. If I type outlook in service portal search bar it will show the external outlook product URL.
Can anyone help me how to achieve this.

Thanks in Advance.

[Sujatha V M · Accepted solution]

@bhargavi143 You can make use of "Content Item - A content item is a service catalog item that provides information instead of goods or services." which links to the external sites

Reference link : https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

In the OOB, navigate to Service Catalog -> Catalog Definitions -> Content Items

Eg. Company Portal 

Search results from homepage and on click it routes to the said site as per the configuration.  You can even add meta tags to the content item to identify it easily. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[Sujatha V M · Accepted solution]

@bhargavi143 You can make use of "Content Item - A content item is a service catalog item that provides information instead of goods or services." which links to the external sites

Reference link : https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-man...

In the OOB, navigate to Service Catalog -> Catalog Definitions -> Content Items

Eg. Company Portal 

Search results from homepage and on click it routes to the said site as per the configuration.  You can even add meta tags to the content item to identify it easily. 

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.

[bhargavi143]

Is there a way to enable google search in service portal.

Thanks.

[Sujatha V M · Accepted solution]

@bhargavi143  I assume the post was about knowing how to access external links on search in Service Portal. 

For Google search implementation, refer the below link : 

https://www.servicenow.com/community/developer-forum/implementing-google-search/m-p/2115376

Please mark this as helpful and accept it as a solution if this resolves your query.

Thanks,

Sujatha V.M.