Need to populate Field message with Child incident count in Parent incident in field Messages
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08-09-2023 12:26 AM
Hi All,
I have a requirement like,
I created one new field in INC form called "Resolution" field type is choice. It contains 'New' and 'Existing' choices. This field i am displaying only in parent incidents. When user select 'New' in parent incident, If that parent incident have child incidents still active need to dispaly field message as " You have active child incidents, please close the child INC before closing parent INC" -- This message i need to show. If all the child incidents are inactive it did not show any message. Can any one help on the script part.
Example: If we have 4 child incidents for parent record, Info Message should be "You have 4 active child incidents, please close the child INC's before closing parent INC"