Need to redirect SSO logout to ServiceNow login page but its not working.

[DrewW]

We use ADFS to login to ServiceNow.   We would like to redirect the user to out old CMS login page when the user clicks the logout.   I have set the SSO "External logout redirect" to be the path for the login page.   I added the login page to the public pages list but when the user logs out I see that the system tries to send them to the page but then sends them to the ADFS login page.   Even more frustrating is that I did the same think on another sub production instance and it works fine.   I also set the "External logout redirect" to just login.do and it works fine.

All I want is the user to be sent to a page that has the welcome content on it so there are at least a few instructions.   "login.do" does not have this, hence the CMS login page.

Any thoughts on what I am missing?

[corina]

Is your CSM here?

https://xxx.service-now.com/content_site_list.do?sysparm_query=    

IF it has something in the field called Login page maybe you could remove it and see what it gives.

[corina]

Also, is https://xxx.service-now.com/nav_to.do?uri=sys_public.do?sys_id=0d00b33f0a0a0b1200a832fb2c537176     ( view_content) set to true?

[DrewW]

That was it, it was on in the two instances that worked and off in all the ones that did not.   Knew I was missing something simple.

[DrewW]

I was wrong, that fixes part of it but breaks other things.   The issue is that if I set view_content to be a public page then the user gets the ServiceNow login page when they get a link that takes them to a specific record to view via the CMS. So something like https://instance.service-now.com/cms/incident_view.do?id=<some sis_id> sends them to the ServiceNow login.   What I need is them to get sent to ADFS for that but still allow the ServiceNow CMS login page to come up with out logging in.