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Need to redirect SSO logout to ServiceNow login page but its not working.

DrewW
Mega Sage
Mega Sage

‎08-03-2017 05:37 AM

We use ADFS to login to ServiceNow.   We would like to redirect the user to out old CMS login page when the user clicks the logout.   I have set the SSO "External logout redirect" to be the path for the login page.   I added the login page to the public pages list but when the user logs out I see that the system tries to send them to the page but then sends them to the ADFS login page.   Even more frustrating is that I did the same think on another sub production instance and it works fine.   I also set the "External logout redirect" to just login.do and it works fine.

All I want is the user to be sent to a page that has the welcome content on it so there are at least a few instructions.   "login.do" does not have this, hence the CMS login page.

Any thoughts on what I am missing?

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corina
ServiceNow Employee
ServiceNow Employee
In response to DrewW

‎08-24-2017 12:00 PM

Hello Drew.



Have you also tested the point with the   Login page field under the Sites section?


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DrewW
Mega Sage
Mega Sage
In response to corina

‎08-24-2017 04:00 PM

I have and it does not matter what I set.   The system refuses to see the login page as an anonymous page to serve up to the user.   I can see it try and redirect the user there but then it immediately sends them to ADFS to authenticate so it can give them the page.   I have added the login page to the public pages and that did not help.



So as it stands now.


You click any link the page opens and you are redirected to ADFS to login


You login


You see what ever it was that you wanted to see.


Now when you click logout I want the CMS login page to come up.   It tries but then sends you to ADFS to login



If I set the "External logout redirect" on the Identity provider to "login.do" everything works how I want but the login page does not have any of the instructions on how to login, its just the login box and thats it.   I'm starting to think I'm going to have to create a custom UI Page, but that seams kind of dumb since the default login that came up before we used ADFS has everything I want on it.   I just cannot seam to find how to redirect to it.


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