Need to remove COE field from the transfer case
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-16-2025 11:16 PM
Need to remove COE field from the transfer case in HR Configurable workspace. while transferring the case window will come need to remove the COE field from it
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-17-2025 12:01 AM
I won't recommend removing that although you can remove it from this UI page "Transfer Case"
but if you remove COE then how will you select the HR service?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2025 01:26 AM
In UI page "Transfer Case" it is for the HR core application, but if we want to remove for application "agent workspace for HR case management", need to use UI Builder.
Thank You
Govind Varma
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2025 02:18 AM
that's correct.
For handling this you will have to identify the UI builder component and then make changes
But I will recommend not to touch the OOTB component.
Using COE is the ideal way to transfer the case.
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
04-22-2025 02:23 AM
For the Transfer case, we have to modify the "case" under "record" and need to hide the component. This is just for the information of the future readers.
Thank you
govind varma