Need to remove OOTB Request Approved stage on RITM
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-13-2022 10:19 PM
When i raised request from 'General Request' catalog item, in RITM showing "Request Approved(Approved)" and "Completed(Pending-has not started)" stages. Please find attached screenshot. I think both stages are OOTB stages came from Service now(Please correct if i am wrong).
1)Now i want to remove the "Request Approved(Approved)" stage from RITM, this stage should not visible on RITM after request raised.
2) I want to "Completed(Pending-has not started)" stage should show only "Completed", this stage need to change to "Completed" instaed of "Completed(Pending-has not started)" after request raised.
Please suggest how to acchive these 2 steps on RITM.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
11-14-2022 01:34 AM