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Need to remove OOTB Request Approved stage on RITM

Ramakrishna6
Tera Contributor

When i raised request from 'General Request' catalog item, in RITM showing "Request Approved(Approved)" and "Completed(Pending-has not started)" stages. Please find attached screenshot.  I think both stages are OOTB stages came  from Service now(Please correct if i am wrong).  

 

1)Now i want to remove the  "Request Approved(Approved)" stage from RITM, this stage should not visible on RITM after request raised.

2) I want to "Completed(Pending-has not started)" stage should show only "Completed", this stage need to change to "Completed" instaed of "Completed(Pending-has not started)" after request raised.

Please suggest how to acchive these 2 steps on RITM.

 

 

 

 

5 REPLIES 5

Make the following changes as well :

 

Screenshot 2022-11-14 at 3.03.49 PM.png


Raghav
MVP 2023
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