Join the #BuildWithBuildAgent Challenge! Get recognized, earn exclusive swag, and inspire the ServiceNow Community with what you can build using Build Agent.  Join the Challenge.

Need to remove OOTB Request Approved stage on RITM

Ramakrishna6
Tera Contributor

When i raised request from 'General Request' catalog item, in RITM showing "Request Approved(Approved)" and "Completed(Pending-has not started)" stages. Please find attached screenshot.  I think both stages are OOTB stages came  from Service now(Please correct if i am wrong).  

 

1)Now i want to remove the  "Request Approved(Approved)" stage from RITM, this stage should not visible on RITM after request raised.

2) I want to "Completed(Pending-has not started)" stage should show only "Completed", this stage need to change to "Completed" instaed of "Completed(Pending-has not started)" after request raised.

Please suggest how to acchive these 2 steps on RITM.

 

 

 

 

5 REPLIES 5

Make the following changes as well :

 

Screenshot 2022-11-14 at 3.03.49 PM.png


Raghav
MVP 2023
LinkedIn