Need to shoe approver name in ticket details page

[Aswin Chandras1]

Hi All,

I need to show the approver name of particular ticket in the below ticket details.

Attached image for reference.

[Nehal Dhuri]

I think you need to create custom widget to show approver name. I don't think there are any oob configurations available for it.

May be this post will help you

https://www.servicenow.com/community/servicenow-ai-platform-forum/display-approver-name-in-workflow-...?

[Ankur Bawiskar]

@Aswin Chandras1 

you cannot include the approver name directly in the ticket page as no OOTB field is present on RITM table for this.

You can create a custom field and then add that field in Standard Ticket Config for sc_req_item

If my response helped please mark it correct and close the thread so that it benefits future readers.

[Ankur Bawiskar]

@Aswin Chandras1 

Hope you are doing good.

Did my reply answer your question?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RaghavSh]

@Aswin Chandras1 OOB the view of this page is different but do a (ctrl + right-click) on the widget. Under "Instance options" if you see there is a option to add "Approver" then its possible without customisation.

Otherwise ,  this widget has to be customised to show approver details.