Hello Everyone,
I have a instance with Genesys integration with ServiceNow.
When I call in the ServiceNow using Genesys it creates a 'Outbound Interaction' in Interaction Table when call is connected.
My requirement is to stop creation of 'Outbound Interaction' when the call is connected in ServiceNow but I need entry in the work note, that outbound call is happened with time.
I tried making the BR to abort this action by adding a condition and its working fine that it is not creating an 'Outbound Interaction' but it redirects to a page where it says 'Record Not Found'. I want that it should stay on the same workspace case page which is already opened when calling.
If you need further detail I can provide you.
I have attached screenshots of BR.
If anyone have solution to this please reply.
Waiting for positive response.
Thank You
