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Needing help to add PIR (Post Incident Review) tab on Incident Form

Cory Hitchings
Giga Guru

Hi all, 

I'm looking to enable / configure the PIR Post Incident Review tab on our Incident form.  I have enabled the Major Incident Management plugin, but not seeing where in the Form Layout / Related Lists section I can add this feature?  

Any help would be super appreciated. 

Thanks very much in advance! 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Cory Hitchings 

I could see it in form layout sections for incident in Default view

find_real_file.png

when you change the incident state to Resolved at that time the Tab appears

find_real_file.png

Regards
Ankur

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

6 REPLIES 6

Cory Hitchings
Giga Guru

Once Major Incidents is enabled, the PIR link does appear on a Major Incident once it is closed.  Creating a Post Incident Review section and adding the appropriate fields will reflect on the PIR report when generated.  Thanks for your help! 

Quinn2
Tera Contributor

I have a similar questions. We conduct PIRs on all range if incidents from P1-P4. These do not go through the Major Incident Process. Is there a method to ensure the PIR shows on an Incident record without invoking Major Incident? I have tried it as above and it only works in Major Incident and state is resolved.