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09-30-2020 07:12 AM
Hi all,
I'm looking to enable / configure the PIR Post Incident Review tab on our Incident form. I have enabled the Major Incident Management plugin, but not seeing where in the Form Layout / Related Lists section I can add this feature?
Any help would be super appreciated.
Thanks very much in advance!
Solved! Go to Solution.
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09-30-2020 07:42 AM
I could see it in form layout sections for incident in Default view
when you change the incident state to Resolved at that time the Tab appears
Regards
Ankur
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

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10-16-2020 12:51 PM
Once Major Incidents is enabled, the PIR link does appear on a Major Incident once it is closed. Creating a Post Incident Review section and adding the appropriate fields will reflect on the PIR report when generated. Thanks for your help!
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05-19-2023 04:41 AM
I have a similar questions. We conduct PIRs on all range if incidents from P1-P4. These do not go through the Major Incident Process. Is there a method to ensure the PIR shows on an Incident record without invoking Major Incident? I have tried it as above and it only works in Major Incident and state is resolved.